Operations · Automation · EA/VA
I turn vague executive goals into clean workflows, automated pipelines, and repeatable systems — so your team stops chasing and starts executing.
Portfolio
Built an automated tracker that monitors invoice deadlines and project milestones across multiple healthcare clients. Auto-pings owners before deadlines hit and generates a weekly leadership digest — eliminating manual follow-up chains entirely.
Designed an end-to-end onboarding automation capturing CDA, MSA, and SOW artifacts, routing them to approvers via structured approval chains, and posting completion confirmations to Teams. Reduced onboarding cycle time from days to hours.
Architected a single-source-of-truth project management system that auto-converts meeting agendas into assigned tasks with owners and due dates. Eliminated duplicate communication channels and ensured full cross-team accountability visibility.
Developed a comprehensive escalation framework including a PET transfer checklist and warm-transfer script, creating a clean and auditable compliance trail. Eliminated rework loops and reduced repeat escalations across Provider Services operations.
Career
Capabilities
Built Power Automate flows that instantly blast a Teams notification whenever a SharePoint file is modified — no manual updates, no one left out of the loop. Changes surface in real time to the right group chat.
When a form is submitted (onboarding, BD lead, requests), an automated workflow captures all inputs and pushes a structured notification directly into Teams — no copy-pasting, no missed submissions.
Wired Microsoft Planner to Teams so that every time a task is marked complete, the group chat receives an automatic signal showing what was done and who completed it — full accountability without check-in meetings.
Set up recurring automated reminders in Teams that surface weekly priorities, deadlines, and due-this-week tasks — keeping distributed teams aligned without manual follow-up from leadership.
Created AI avatar-driven training and walkthrough videos using HeyGen — enabling async onboarding and process explanations without requiring human recording, editing, or screen time from the team.
From blank page to repeatable system. I document processes clearly enough that new hires execute them without asking questions — and build in compliance checkpoints automatically.
HIPAA, FWA, data privacy, regulatory documentation. Comfortable handling sensitive clinical and provider data with precision and discretion across multi-client environments.
Calendar management, meeting prep, performance dashboards, KPI tracking. I give executives the clarity they need to make fast, confident decisions.
3+ years leading cross-functional teams in BPO and healthcare. Structured coaching, performance management, escalation handling, and OKR-aligned team culture.
Certifications
Let's Talk
I bring immediate, practical value to remote teams — part-time or contract. Available PHT (UTC+8) with flexible overlap hours and an immediate start.